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When your hoop earring has issue with closing, it is not broken but actually a super easy fix.
In this situation, most happened is the clasp got pushed down a bit causes it won’t close properly. All you have to do is LIFT IT UP a bit and calibrate until it closes and fit the socket.
The reason causes this problem is Sterling Silver is a soft material and can't be as tough as other alloys. We use Sterling Silver instead of Brass is because we want to make jewelries that can last, non tarnish, and safe to wear.