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FAQ’s

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Products
Clasp won't close?
 

When your hoop earring has issue with closing, it is not broken but actually a super easy fix.

 

In this situation, most happened is the clasp got pushed down a bit causes it won’t close properly. All you have to do is LIFT IT UP a bit and calibrate until it closes and fit the socket. 

 

The reason causes this problem is Sterling Silver is a soft material and can't be as tough as other alloys. We use Sterling Silver instead of Brass is because we want to make jewelries that can last, non tarnish, and safe to wear. 

 
Can I buy a single earring instead of a pair?
 
 
When do you have this item back in stocks?
 
 
Where can I find the same product from your Instagram?
 
 
Can I get my product personalized?
 
 
Shipping
Is that true you offer free shipping?
 

Yes, we do free shipping for all US orders, no minimal amount and no extra requirement. No scam!

 
Do you ship overseas?
 
 
How long will it take to get my order?
 
 
What shipping carriers do you use?
 
 
Returns
Can I return my product?
 

We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us Doviana.us@gmail.com directly and we’ll take you through the process.

 

Exceptions may apply if you buy from the third party or pop-up stores.

 
Payment
What type of payments do you accept?
 

We accept almost everything! Visa, Mastercard, Discover, American Express, PayPal and PayPal Credit.

 

We do not accept personal checks, money orders, cashier’s check. And pretty much any form of checks. We are not your landlord and who use checks to shop online?

 
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