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Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items must be returned in the same original conditions, neatly packed and with the return tag still attached. All sale items are final sale.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

When returning items, a 2.9% process fee is charged due to nonrefundable bank fees charged by banks upon when funds were processed at the purchase. We will also deduct the shipping fee.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return or email us at Doviana.us@gmail.com with your information. We will respond quickly with instructions for how to return items from your order.


Shipping

Please allow up to 48 hours for your order to be processed and shipped. Some of them are pre-ordered may need 7-15 days to be processed, please refer to the description of each product carefully. Orders are processed Monday through Friday with the exception of national holidays. Please note that orders placed on Friday after 2pm will be processed the next business day. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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