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Cancellation Policy

We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error. 

If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

Customer Service

If you have any questions regarding our jewelry, the use of our website, or a general customer enquiry about Doviana, or to check on the status of an order or to verify shipment, please contact us at doviana.us@gmail.com.

Liability

If you do not receive goods ordered by you within seven business days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail of the problem within 14 days of the date on which you ordered the goods. 

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven business days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either: 

  • To make good any shortage or non-delivery; or 
  • To replace any goods that are damaged or defective; or 
  • To refund to you the amount paid for the goods in question in whatever way we choose. 

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail. 

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

 

Copyright, Trademark & Intellectual Property

All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. 

These materials are owned by Doviana. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide. 

You are expressly prohibited from: 

Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and 

Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Doviana, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Doviana or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Doviana.

 

Photography

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item. 

Every effort has been made to illustrate colors accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true color of the jewelry will be exactly as shown.

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