When your hoop earring has issue with closing, it is not broken but actually a super easy fix.

In this situation, most happened is the clasp got pushed down a bit causes it won’t close properly. All you have to do is LIFT IT UP a bit and calibrate until it closes and fit the socket. 

The reason causes this problem is Sterling Silver is a soft material and can't be as tough as other alloys. We use Sterling Silver instead of Brass is because we want to make jewelries that can last, non tarnish, and safe to wear. 

Yes, email us at doviana.us@gmail.com & we will create a custom order for you.

We will try our best! Please register on our website and we will notify you soon as we can! Trust us, we want you get it too!

Our website usually contains most of our Instagram photo and if you want to purchase them you can for sure babe! Also if you didn't see a product it might be out of stock or sold out, but you can email us the picture we might able to find it for you! So please email us if you have questions! 

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.