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Clasp won't close?
 

When your hoop earring has issue with closing, it is not broken but actually a super easy fix.

In this situation, most happened is the clasp got pushed down a bit causes it won’t close properly. All you have to do is LIFT IT UP a bit and calibrate until it closes and fit the socket. 

The reason causes this problem is Sterling Silver is a soft material and can't be as tough as other alloys. We use Sterling Silver instead of Brass is because we want to make jewelries that can last, non tarnish, and safe to wear. 

 

Can I buy a single earring instead of a pair?
 

Yes, email us at doviana.us@gmail.com & we will create a custom order for you.

 

When do you have this item back in stocks?

We will try our best! Please register on our website and we will notify you soon as we can! Trust us, we want you get it too!

 

Where can I find the same product from your Instagram?

Our website usually contains most of our Instagram photo and if you want to purchase them you can for sure babe! Also if you didn't see a product it might be out of stock or sold out, but you can email us the picture we might able to find it for you! So please email us if you have questions! 

 

Can I get my product personalized?
 

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

 

Is that true you offer free shipping?
 

Yes, we do free shipping for all US orders, no minimal amount and no extra requirement. No scam!

 

Do you ship overseas?
 

Yes, we ship all over the world. Shipping costs will only apply if you are outside of US and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

 

How long will it take to get my order?
 

It depends on where you are. US orders usually take 2-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days (extra days may need during COVID). Delivery details will be provided in your confirmation email.

Handling time usually within one day which means we ship THE NEXT DAY!

 

What shipping carriers do you use?
 

We use all major carriers. Usually USPS First Class Mail (standard), USPS Priority Mail, USPS Priority Mail Express and DHL for internationally shipping. You’ll be asked to select a delivery method during checkout.

We also offer expedite shipping on your cost. The shipping method will provide when you checking out.

 

Can I return my product?
 

We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us Doviana.us@gmail.com directly and we’ll take you through the process.

Exceptions may apply if you buy from the third party or pop-up stores.

 

What type of payments do you accept?

We accept almost everything! Visa, Mastercard, Discover, American Express, PayPal and PayPal Credit.

We do not accept personal checks, money orders, cashier’s check. And pretty much any form of checks. We are not your landlord and who use checks to shop online?

  

 

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